Quality Engineering and Total Quality Management

The course “Quality Engineering and Total Quality Management” provides students with a comprehensive understanding of the principles, methodologies, and practices involved in ensuring and enhancing quality in various industries. Through a combination of theoretical knowledge, practical applications, and case studies, students will learn how to design, implement, and manage quality systems to achieve excellence in products, services, and processes.

The course begins by introducing students to the fundamental concepts of quality engineering and total quality management (TQM). They will gain insights into the importance of quality in business and understand the role of quality engineering and TQM in driving customer satisfaction, operational efficiency, and competitive advantage.

Building upon this foundation, the course covers various quality engineering techniques and tools. Students will learn about statistical process control (SPC), design of experiments (DOE), and failure mode and effects analysis (FMEA). They will understand how to apply these techniques to monitor and control processes, identify potential failure modes, and improve product and process design.

The course delves into total quality management principles and practices. Students will study the core principles of TQM, including customer focus, continuous improvement, and employee involvement. They will explore quality planning, quality control, and quality improvement methodologies within the framework of TQM, such as quality function deployment (QFD), Kaizen, and Six Sigma.

The course covers topics related to quality assurance and quality control. Students will gain insights into quality management systems, quality audits, and certification standards such as ISO 9001. They will understand how to develop and implement quality assurance processes to ensure compliance, reliability, and customer satisfaction.

Furthermore, the course addresses the importance of supplier quality management and the integration of quality across the supply chain. Students will learn about supplier selection criteria, supplier performance evaluation, and techniques for managing supplier quality. They will understand the significance of effective supplier partnerships in maintaining overall quality standards.

The course also focuses on managing customer satisfaction and feedback. Students will learn how to collect and analyze customer feedback, use it to improve products and services, and enhance customer satisfaction. They will explore techniques such as customer surveys, focus groups, and complaint handling to understand customer expectations and continuously improve customer experiences.

Throughout the course, students will engage in practical exercises, case studies, and group projects to apply the learned concepts and enhance practical skills. They will have the opportunity to analyse real-world quality challenges, develop improvement strategies, and implement quality systems and initiatives.

By the end of the course, students will have acquired a comprehensive understanding of quality engineering and total quality management. They will have developed the skills to design and implement quality systems, apply statistical tools for process control and improvement, manage supplier quality, and enhance customer satisfaction. This knowledge will prepare them for careers in quality engineering, quality management, process improvement, or related fields where expertise in ensuring and enhancing quality is essential for achieving organizational success and maintaining a competitive edge.